Support Registering for the Web App

The digital hub for the Household Cavalry

For members of the Household Cavalry family to register on the app you will need a GROUP ACCESS CODE

This has been shared by email from RHQ/Association emails and will be sent out by regional branches via email. It will also be shared on private HCav social media groups (you will understand why we do not want to share this in public forums).

The quickest way to get the code is check your Association emails, however, if you are a member of the Hcav family and cannot find a Group Access code please follow this link to go through a verification process:

Step 1:
If you need technical support

If you need support at any stage during the web-app registration process click the ‘Support and FAQ’ button at the bottom of the screen.

By clicking ‘Contact Support’ you will be able to email us directly with your issue to or you can view our FAQs and video guides.

When you have contacted the help desk, we may request that you click the button at the bottom of the screen to generate a code so that we can initiate a remote support session.

Step 2:
Member Registration

For new members, from the main sign-in page select “Register”.

You will need to type in your Regiment / Organisation Group Code (case sensitive). You will have been sent your Group Code within Organisation, RHQ or Association emails or private social media groups. If you do not have a code the quickest way is to check your emails, or you can request it from your RHQ or Community Manager.

Alternatively, you can click to ‘Request Group Code’.

Then select your Regiment as - The Blues and Royals, The Life Guards or HCav Partners & Family

Step 3:
Activate your Account

Next you will be asked to enter your email. Please ensure there are no typing mistakes (as this will delay your registration).

You will be sent an email from the Military App containing a 6-digit email Verification Code. If you have not received this code within 5 minutes, please check your junk inbox, and if still not received try clicking ‘Resend Code’ or go to ‘Support and FAQs’ and let us know that you have not received it.

Once you have retrieved the 6-digit email Verification Code please type it in and click “Continue” to proceed to setting up your account.

Step 4:
Complete Details

You can now complete the rest of your details and access the App.

For details help videos on how to make the most of the App: